With the rapidly changing technology, it’s very important for hotels too to use the latest technology software or system. There are various digital management systems available for hotels and are easy to install as well. In this post, we are focusing on the management system for the front desk of a hotel. In every hotel, the front office or reception is the entrance of a hotel and it should have a digital management system to carry out the work efficiently. Hence, below we are giving you some essential features of a hotel front desk management system.
- Bookings and Reservations
The hotel front desk system gives quick access to the Bookings and Reservations. This leads to the various helpful functions such as the type of room needed, the size of the bed, and many others. This feature also makes it simple for front-office staff to do a booking for groups and they don’t need to remember little things. Moreover, you can also ask your developer to customize it in various languages, so that anyone can choose their preferred language.
- Invoices and payments
Software for the front desk of a hotel also accepts payment as per the preference of the guests. It creates an invoice that is sent directly to the mail id or mobile number of visitors. Moreover, it makes the process of invoice and payment easier for the front-desk staff and more organized as well. You can ask a developer to develop the system in a way so that invoices are available in several languages.
- Check-in and Check-out
Another feature of hotel front desk software is that it gives a speedy and warm welcome to the guests with an easy check-in process. When the guests will access the check-in button, they will have all the vital information at their fingertips. Part of the check-in process also comprises authorizing and tokenizing the credit card of the guests. In addition to this, the home screen of the front desk system features a check-out button too.
- ID and Passport Scanner
In this new age, it is very important to provide contactless check-in as well as check-out services. Many front desk systems have the ID and Passport scanner that allows front office employees to scan an ID while the guest is holding it up. Exchanging ID is not necessary, the scanner captures information correctly, so there will be no awkward mistakes to hash out later.
- Room Type Plan
This feature lets you see the availability of rooms quickly. The color-coding allows the receptionist to glance at the display and see how many rooms are presently occupied. As everything is integrated into the front desk system, front desk staff will be able to make group reservations directly from this screen.
# Final Words
Hotel front desk software has some key features that are simple for your employees to learn and use. They can access significant screens without going through a long series of menus and clicks. Hence, we hope that this post will surely help you in knowing the important features of a hotel front desk management system.
